ICS E-Manager

Web-services front-end services
License applications & approvals
Centralised database
Radio Exposures
Fully customisable
Complaint management

Product Overview

ICS e-Manager automates and integrates the daily tasks of spectrum regulators and forms part of ATDI’s automated spectrum management solution. This front-end web service manages accounts, license application submissions, document management and billing. The web service seamlessly fits with ICS manager for back-end services like data management and process control and HTZ Communications for technical analysis.

This flexible portal solution allows spectrum users to consult a centralised database before making license applications for operating licenses and associated equipment. Regulators can review and approve applications, including their technical compliance, before issuing the licence. ICS e-Manager is fully customisable, allowing users to adapt the solution to meet their internal processes.

ICS e-Manager supports every aspect of the regulator’s role including complaint management, type approval, managing dealership licenses, import permissions, numbering and amateur radio license requests.


Benefits

Targeted at regulators, ICS e-Manager improves the license application process by reducing the manpower required to process applications and make approvals. It features a simple, easy-to-use interface with users guided through each stage of the application process.

ICS e-Manager allows service users to consult the regulator's centralised database and make authorisation requests for MW links, earth stations, public mobile radio, 4G & 5G license requests, review proposed antennas and equipment. The software reduces errors in license applications due to the automatic control of data and parameters required. Access to license requests and other information like stations, sites, authorisations, royalties etc. are available online.

ICS e-Manager supports every aspect of the regulator’s role including

  • complaint management
  • type approval
  • managing dealership licenses
  • import permissions
  • numbering and amateur radio license requests.

Features

ICS e-Manager supports flexible web-based portals. These improve customer experience and feature workflow automation for operational efficiencies. By leveraging web-based technologies, custom web or cloud-based applications allow stakeholders to benefit from time savings, improved processes and customer services. Typically, these web-based portals are internal self-care portals or external business application portals. Each service is custom developed to specific end-user needs. The portal synchronises with a unified database to manage functions like end-to-end workflows or processes.

The software features a custom user interface, allowing users to personalise the portal with their corporate branding for marketing purposes.

 

Enabling external licensees to self-manage accounts for the assignment of admin rights and access and edit functions.

Supporting the management of controlled version of the Master agreement for recent and historical versions. By default, the customer needs to accept the Master Agreement before continuing to work with the service.

Allowing manual or batch import of technical parameters and automatic data validation. A geographical interface validates/modifies the position and height of the antenna.

Enabling notifications to be issued by email and removed from the user’s view once actioned. Arbitrary notifications are managed by the system administrator.

Supporting integration with third-party finance tools and online payment services.

Automatically synchronises with HTZ Communications for spectrum engineering and ICS manager for database control. Manual approval is required for each critical part of the workflow and data synchronised at the database level and shared across applications. Data is automatically verified at the system level, during the application process, with the regulator verifying the application before acceptance.

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